TERM & CONDITIONS
BOOKING TERMS AND CONDITIONS
These terms and conditions apply to all trips organized by Hunnu T&T LLC (Registered number 5668239), whose registered office is at Hunnu T&T, 203 Tavan Bogd Plaza, PM Amar’s street, Ulaanbaatar 15160, Mongolia.
Customer’s contract incorporates these terms and conditions and by making a booking with us Customer confirm Customer’s acceptance of these terms and.
RESERVATION, BOOKING, AND PAYMENT
When Customer make a booking, we will provisionally reserve Customer’s trip on the basis of these terms and conditions. A binding contract between us will come into existence only when we have received Customer’s deposit (or if applicable full payment) and send our Confirmation Invoice to Customer. Prior to doing so, we may send Customer an acknowledgement of receipt of the deposit. Any such acknowledgement simply indicates that we are dealing with the booking and is not a confirmation of it.
Please check the Confirmation Invoice together with all other documents we send Customer as soon as Customer receive them. Contact us immediately if any information which appears on the Confirmation Invoice or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within 10 days of our sending it out.
OUR PRICE POLICY, PAYMENT TERMS AND SURCHARGES
We reserve the right to alter prices shown in any of our brochures or on our website or in any literature that we send to Customer and we will inform Customer of any price changes prior to the issue of our Confirmation Invoice.
Deposits are normally 50% of the total cost. Deposits are payable at the time of booking. The balance of the total price must be paid at least 10 days prior to the trip commencing. Customer will not be confirmed on the trip until we receive the relevant deposit and if the balance is not paid by the due date then we shall have the right to cancel Customer’s booking and retain any deposit.
CHANGES AND CANCELLATION BY US
IF WE CHANGE CUSTOMER’S ARRANGEMENTS BEFORE DEPARTURE
We hope and expect to be able to provide Customer with all the services we have confirmed to Customer. However given the nature of our trips and locations, Customer are expected to be flexible and accommodate the possibility of alternative arrangements having to be made, even at the last minute and without prior notice.
Please note that any published Or WEBISTE outline itineraries are a guide only, do not form a contractual obligation on us and may be subject to change.
IF WE CANCEL CUSTOMER’S ARRANGEMENTS
In the unlikely event we need to cancel arrangements we will inform Customer as soon as possible. However we will not cancel Customer’s arrangements less than 15 days before the trip commences unless it is for a reason outside our control as provided in clause.
Any alternative arrangements or cancellation must apply to all persons included in Customer’s booking.
We regret that some of our trips can only be operated if a sufficient number of people agree to take part and pay all sums due. If there is insufficient demand, we have the right to cancel the trip in question.
CHANGES AND CANCELLATION BY CUSTOMER
IF CUSTOMER CHANGE CUSTOMER’S BOOKING
If Customer want to change Customer’s trip in any way Customer must inform us in writing as soon as possible. We will try to help Customer, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.
Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply an administration charge for each item Customer want to change as shown in the table below together with any further costs we incur, for example with our suppliers, in making any change.
IF CUSTOMER CANCEL CUSTOMER’S BOOKING
If Customer wish to cancel Customer’s trip, Customer must write to us. Unless notice of cancellation is received prior to the issue of our Confirmation Invoice, we will levy a cancellation charge on the scale shown in the table set out in clause. These charges are based on the estimated cost of cancelling Customer’s arrangements and the expenses and losses we are likely to suffer.
If Customer are unable to take part in the trip, Customer may be able to transfer Customer’s place to someone else suggested by Customer and acceptable to us. Anyone who takes part in the trip instead of Customer must agree to these terms and conditions.
Please note that scheduled airlines often do not allow any name changes within a certain period prior to departure and generally not at all after flight tickets have been issued.
CHANGES AND CANCELLATION CHARGES
The following table sets out the sums normally payable to us or Customer in the event of Changes or cancellation.
Cancellation charges per person for tours
15-30 days or more prior to departure - 10% of total purchase amount.
7-14 days prior to departure - 25% of total purchase amount.
4-6 days prior to departure - 50% of total purchase amount.
Within 3 days prior to departure - 100% of total purchase amount.
Day of departure or no show - 100% per person.
Unused features are non-refundable. No shows forfeit entire payment.
Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
There is 5% handling fee add-on to the above penalties.
NOTE: We cannot grant any refunds more than 15 days after completion of tour.
LIMITATION OF OUR LIABILITY TO CUSTOMER
If the contract we have with Customer is not performed or is improperly performed by us or our suppliers we will pay Customer compensation. However we will not be liable where any failure in the performance of the contract is due to:
a third party unconnected with the provision of the trip arrangements and where the failure is unforeseeable or unavoidable; or
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Should Customer suffer illness, personal injury or death attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, we will offer Customer such advice, guidance and assistance as is reasonable in the circumstances.
If Customer have a special request (including dietary requirements), we will do our best to help, but we cannot guarantee it except as set out below. We promise to comply with any special request which we have specifically agreed to and confirmed in writing.
General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on Customer’s Confirmation Invoice or on the acknowledgement of Customer’s booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to Customer prior to trip or should be paid for locally.
Customer are responsible for ensuring that Customer satisfy all passport, visa, travel insurance and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If Customer have any queries with regard to documentation and insurance requirements Customer must raise them with us well in advance of the trip commencing. Any information provided by us with regard to travel documentation is given in good faith but without responsibility on our part.
HEALTH PRECAUTIONS, SAFETY AND ACCOMODATION
We will provide general advice to Customer and it is Customer’s responsibility to verify such advice with appropriately qualified medical personnel and that Customer have received any necessary or advisory vaccinations or medication.
It is Customer’s responsibility to ensure that Customer take any necessary medication whether before, during or after the trip. Any health information provided by us is provided in good faith but will only be a general overview of any health hazards and requirements for the trip. In the circumstances any such advice given by us should not be regarded as a substitute for specific and detailed medical advice for Customer and Customer should raise any particular concerns with Customer’s own doctor.
Our trips involve strenuous activity in remote regions and it is Customer’s responsibility to ensure that Customer have the necessary level of fitness and health to complete the trip.
Whilst on the trip Customer are required to adhere at all times to the advice and instructions given by staff retained by our suppliers to supply any services which form part of the trip.
Given some of the remote locations of our trips Customer must be aware that standards of accommodation, hygiene and health and safety precautions are unlikely to be as high as in the cities and, in the circumstances, there is an increased risk of injury and illness and that medical care standards will not be as accessible or as comprehensive as in Ulaanbaatar.
If Customer fall ill or suffer an injury or, in our supplier’s opinion, are not able to continue with the trip, we reserve the right, following consultation with Customer, to require Customer to either leave the trip entirely or for a period or to not take part in a particular aspect of the trip.
Customer should be aware that due to the nature of our trips Customer may be required to share washing facilities and bedrooms/dormitories.
Customer must be covered by appropriate travel insurance (including medical, air evacuation, rescue and repatriation insurance). Such insurance must be on such terms and for such minimum cover as we may approve, such approval being dependent on the nature of the trip and we will advise Customer prior to booking of the particular insurance requirements for the trip in question.
Customer are responsible for ensuring that all information provided to any insurance company is correct and not misleading and we cannot be responsible for any problems that may arise as a result of any policy of insurance becoming invalid as a result of any error or omission in respect of such information.
Whilst we shall endeavor to provide advice on health, safety and security matters before and whilst on the trip, Customer must accept that Customer must behave responsibly in relation to Customer’s own safety and security and that of others on the trip.
Customer are expected to respect and obey the laws, culture and customs of the destination country, treat others on the trip and locals with respect and courtesy, observe and obey any instructions, directions, advice, rules and regulations given or imposed by us or those organizing any particular activities.
IF CUSTOMER HAVE A COMPLAINT
If Customer have cause for complaint whilst on the trip, Customer must bring it to the attention of our staff immediately. They will do their best to rectify the situation. If Customer’s complaint is not resolved locally, please follow this up within 1 weeks of Customer’s return home by email to us at giving all relevant information. If Customer fail to follow this simple procedure we may not be able to deal with Customer’s complaint.
CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL
We will not be liable to pay any compensation if we are forced to cancel or in any way change Customer’s trip arrangements as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.
Information about Customer, including names, contact details and any special needs, disabilities or dietary requirements is collected by us. We may disclose this information to our service providers for the purpose of providing Customer with Customer’s trip arrangements. Only information necessary for this purpose will be disclosed to them.
PUBLICITY AND USE OF IMAGES
We reserve the right to take photographs or films of the trip and to use the same in a responsible way in our promotional literature and on our website. We may also reproduce any comments that we receive from Customer in such literature and on our website unless Customer do not consent to such use.
PRICES, DOCUMENTATION AND WEBSITE ACCURACY
Please note, the information and prices shown on our documentation, on our website or otherwise given to you may have changed by the time you come to book your trip. Customer will be informed of any changes before booking. Customer must therefore ensure check all details of your chosen arrangements (including the price) with us at the time of booking.
Hunnu T&T is only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information (from tourist boards and hotels for example) contained in any other brochures or websites.
This contract is governed by Mongolian Law and is subject to the exclusive jurisdiction of the courts of Mongolia. Any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with the trip must be brought in the Courts of Mongolia.
Please note that we generally communicate with our customers by email. By making a booking with us Customer agree to such electronic communication method being used. Please be aware that the onus is on Customer to ensure that Customer’s email details are kept up to date, that Customer’s email system is operating correctly. We cannot be responsible for any losses or inconvenience suffered as a result of Customer’s email system not operating correctly and/or Customer’s failure to check email communications regularly.